Promotion & Discounts
Promotions and Discounts Terms & Conditions
Welcome to Eluxeu.com, your destination for exciting promotions and discounts! Here you will find all the details about how our offers work. Please read these terms carefully as they govern the use of our promotions and discounts.
1. General Terms for Promotions and Discounts
1.1 These Promotions and Discounts Terms are in addition to our Terms and Conditions, Privacy Policy, and any specific terms for Business or Personal Customers.
1.2 From time to time, we run promotions and discounts on Eluxeu.com.
1.3 Important: You can only use one promotion per order. Offers cannot be combined unless stated.
1.4 Promotional items (free or discounted) do not count towards your basket value for further promotions. Orders attempting to increase basket size with promotional items may be canceled.
1.5 Some products may be excluded from promotions. Exclusions will be clearly noted on the website.
1.6 Promotions are subject to stock availability. We reserve the right to end any promotion at any time.
1.7 Exclusions: Coupon codes cannot be used on postage stamps.
1.8 We are not liable for any loss due to the refusal, cancellation, or inability to redeem a promotion.
2. Free Gift Promotions
2.1 Occasionally, we offer free gift promotions. To claim your free gift, enter the gift code when placing your order.
2.2 Shipping Costs: You may be required to pay delivery fees for free gifts. This will be clearly stated.
2.3 Free gifts are subject to a minimum spend. VAT and shipping costs do not count towards the minimum spend.
2.4 If you return items that qualified you for a free gift, and your order falls below the minimum spend, you may be charged for the free gift. This will be deducted from your refund.
2.5 If a specified product for a free gift is returned, you must return the gift at your cost to receive a refund. Otherwise, we may charge you for the gift.
2.6 Free gifts in catalogues are exclusive to recipients of that catalogue. Validation may be required before processing your order.
2.7 Limitations: You can claim one free gift per week, unless stated otherwise. Gift codes cannot be combined with other offers.
2.8 Your free gift will be shipped with your order when possible. If not, we aim to deliver it within 28 working days.
3. Vouchers and Web Coupons
3.1 We may send you web coupons by email or post. These coupons give you access to promotions on Eluxeu.com.
3.2 To use a web coupon, enter the code during checkout to apply the discount.
3.3 We reserve the right to withdraw or cancel any web coupon at any time.
3.4 Voucher Restrictions: Web coupons cannot be exchanged for cash and may only be used by the recipient.
3.5 Web coupons are treated as cash for VAT purposes, meaning VAT is due on the full order value.
3.6 Some products may be excluded from web coupon offers. Exclusions will be clearly stated.
3.7 Web coupons not authorized by Eluxeu.com (e.g., from external bargain websites) are invalid.
4. Discounts and Special Offers
4.1 Discounted products are clearly marked on Eluxeu.com, such as “2 for £25.” Products without this marking are not eligible for discounts.
4.2 Discount percentages apply only to qualifying products. The discount may vary depending on the item.
4.3 Exclusions: Additional charges (e.g., delivery, packing) are not discounted unless stated.
4.4 Refunds for discounted items are based on the promotional price. This will not affect your statutory rights.
5. Competitions and Giveaways
5.1 We occasionally run free-to-enter competitions. Follow the instructions on the competition page to enter.
5.2 Competitions are open to UK residents aged 18 and over. Employees of Eluxeu.com and their families are not eligible.
5.3 Winners are selected based on the rules of the competition. Some may require a skill or knowledge test.
5.4 Prizes: Winners will receive the prize described on the competition page. If unavailable, we may substitute a prize of equal value.
5.5 Winner Notification: Winners will be notified by email. Prizes will be sent to the registered address or email.
5.6 Promotional Use: Winners’ names may be published on our website. By entering, you consent to this.
5.7 Exclusions: We are not responsible for any loss or damage caused by participating in the competition, except in cases of negligence.
6. Additional Terms
6.1 All promotions and discounts are subject to availability. We reserve the right to end or modify any promotion at any time.
6.2 Fraudulent Activity: Any misuse of promotions may result in the cancellation of the offer and other actions.
6.3 By using a promotion or discount on Eluxeu.com, you confirm that you accept these terms.
We hope this guide helps clarify how our promotions and discounts work. If you have any questions, our customer service team is here to assist you!
For any further questions, feel free to contact our customer service team, by clicking here and we’ll be happy to assist you!